Application Support Engineer
Job Summary
Inetum is seeking a Technical Support/SRE Engineer to manage critical IT environments with a focus on monitoring, automation, and incident resolution. The ideal candidate will possess strong experience in Linux administration, observability tools like Dynatrace, and automation using Ansible. This hybrid role requires proficiency in SQL and ITIL processes to maintain system stability and performance.
Responsibilities
- Manage and resolve incidents within SLA
- Troubleshoot Linux (RedHat) environments
- Monitor and analyze performance using Dynatrace
- Develop automation workflows using Ansible
- Perform data extraction via SQL
Required Skills
- 5+ years in IT Operations/SRE
- Linux (RedHat) proficiency
- Dynatrace or Ansible experience
- Strong SQL skills
- ITIL and ServiceNow knowledge
- English B2 level
Job Details
Key Responsibilities:
- Manage and resolve incidents, problems, and changes within SLA
- Troubleshoot Linux (RedHat) environments and critical applications
- Use Dynatrace for monitoring, performance analysis, and root cause investigation
- Develop or support automation workflows using Ansible
- Perform data analysis and extractions using SQL
- Proactively monitor systems and analyze alerts
- Work with ServiceNow and monitoring tools
- Document procedures and share knowledge
Mandatory Requirements:
- 5+ years in Technical Support / IT Operations / SRE / Production Support
- Strong experience with Linux (RedHat)
- Hands-on experience with Dynatrace OR Ansible (mandatory)
- Strong SQL skills (Oracle and/or Sybase preferred)
- Experience with ITIL processes (Incident & Change Management)
- Experience with ServiceNow
- Basic scripting (Bash / Shell / Python)
- Solid understanding of IT infrastructure
- Language Skills: English (minimum B2 level is mandatory)
- Hybrid work: 2/3 days of work in the office in LISBON per week