ServiceNow Tech Lead
Job Summary
We are looking for an experienced ServiceNow Tech Lead to drive the technical design, development, and governance of ServiceNow solutions. The role requires strong technical leadership to ensure high-quality delivery and adherence to platform best practices in enterprise environments. You will be responsible for complex integrations, automation, and maintaining technical standards across the platform.
Responsibilities
- Design and govern ServiceNow solutions
- Lead technical teams and enforce development standards
- Manage complex integrations and automation
- Perform code reviews and L3 troubleshooting
Required Skills
- ServiceNow (CSA & CAD certified)
- JavaScript/AngularJS
- IntegrationHub & Flow Designer
- CMDB governance
- Fluent Portuguese and English
Job Details
Responsibilities:
- Drive technical design, development, and governance of ServiceNow solutions.
- Lead technical teams and ensure adherence to development standards.
- Manage complex enterprise integrations and automation processes.
- Perform code reviews and quality assurance for internal and third-party developments.
- Provide L3 troubleshooting and issue resolution using Script Debugger, SQL Logs, and transaction analysis.
Key Technical Skills:
1. Advanced Development & UI/UX:
- Strong expertise in JavaScript (GlideSystem, GlideRecord, GlideAggregate).
- Pro-code development using Script Includes (object-oriented approach).
- Advanced Service Portal development (AngularJS mandatory).
- Experience with Server Scripts, HTML, CSS.
- Development of complex business logic using Business Rules, Scheduled Jobs, and UI Actions.
2. Integrations & Process Automation:
- Experience with REST and SOAP integrations.
- Integration architecture using IntegrationHub, OAuth 2.0, API Keys, and Custom Spokes.
- Advanced usage of Flow Designer, error handling, Subflows, and complex logic implementation.
- Data transformation and migration using Transform Maps with scripting.
3. Governance, Administration & Security:
- CMDB governance (IRE rules, reconciliation, data quality).
- SDLC management: Update Sets, Application Repository, Multi-instance deployments.
- Advanced security implementation (Scripted ACLs).
- Upgrade management: Skipped Records analysis and remediation planning.
Certifications:
- Mandatory: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD).
- Nice to Have: ServiceNow Certified Implementation Specialist (CIS – ITSM / ITOM).
Language Requirements:
- Mandatory: Portuguese – C1, English – C1.
- Nice to Have: Spanish – B2.