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Technical Support Data Engineer

Date PostedMay 28, 2026LocationLisbonCompanyShieldSalary €18 000 - €60 000 por ano TypeFull-time, Hybrid

Job Summary

We are looking for an experienced Data Integrity Support Engineer to act as the primary point of contact for Shield customers. The role focuses on monitoring data integrity and completeness while developing improved methodologies for data validation and automated reporting. You will collaborate with technical teams to resolve complex issues and ensure customer satisfaction in a hybrid work environment.

Responsibilities

  • Manage customer technical inquiries
  • Monitor data integrity and pipelines
  • Resolve complex technical issues
  • Develop/improve monitoring tools
  • Collaborate with R&D and Product teams

Required Skills

  • 4+ years technical support experience
  • Linux/Windows & Cloud (AWS, K8s)
  • Database (MySQL, Elasticsearch)
  • Monitoring tools (Grafana, Prometheus)
  • Data flow & ETL expertise

Job Details

Responsibilities: - Be the first point of contact for technical questions from our customers and ensure they have the best experience possible. - Monitor data integrity and completeness using internal dashboards and tools. - Diagnose and resolve complex technical issues related to data pipelines and ingestion flows. - Improve and develop monitoring tools (such as Grafana) to detect anomalies before customers even notice them. - Collaborate closely with Product, R&D, and Operations teams to tackle challenges and continuously improve our platform. - Document solutions clearly and contribute to our global knowledge base. Experience and skills: - 4+ years of experience in Technical Support, Data Integrity, or Data Engineering Support roles. - Solid knowledge of Linux/Windows systems and hands-on experience with cloud technologies (Kubernetes, AWS, Elasticsearch/OpenSearch, MySQL). - Familiarity with monitoring and observability tools (Grafana, Prometheus). - Strong understanding of data flows (ETL, ingestion, enrichment, validation). - Excellent troubleshooting, analytical, and problem-solving skills. - Great communication skills in English and a collaborative mindset in an international environment.