Implementation Engineer
Job Summary
As an Implementation Engineer, you will guide enterprise customers through the initial deployment and adoption of the ThousandEyes platform. You will serve as a trusted technical advisor, delivering implementation, optimization, and training services. This role requires technical expertise in network architecture and a focus on ensuring customer success.
Responsibilities
- Execute platform deployment and configuration
- Provide technical advisory and optimization services
- Deliver customer training and documentation
- Monitor network architecture performance
Required Skills
- Project management
- Network & application protocols
- REST APIs & web technologies
- Programming (Python/Java/JavaScript)
- Customer-facing consulting
Job Details
Responsibilities:
- Engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform.
- Deliver enablement, implementation, and optimization services.
- Act as a trusted technical advisor throughout the engagement.
- Plan and execute deployments, configure monitoring, document solutions, and deliver customer training.
- Provide best-practice recommendations tailored to each customer environment.
Minimum Qualifications:
- Project management and consulting experience with the ability to prioritize and accomplish tasks in tight timeframes.
- Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred).
- Experience maintaining or implementing LAN/WAN environments.
- Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs.
- Experience with at least one programming language (Java, Python, JavaScript, etc.).
Preferred Qualifications:
- Bachelor's or advanced degree in a technical field, or equivalent working experience.
- At least 7+ years experience working in a customer-facing role.
- Experience with Cloud/SaaS software products.
- Enjoy a fast-paced, multifaceted environment.
- Outstanding communication and problem-solving skills.
- A standout "customer first" attitude.