Dutch Customer Support Agent
Job Summary
Provide high-quality customer care and technical assistance for medical diabetes devices. The role involves managing orders, troubleshooting product issues, and offering empathetic support to patients across European markets. You will work in a multichannel environment (calls, email, chat, SMS) following strict regulatory and safety procedures.
Responsibilities
- Provide technical assistance for medical devices
- Manage patient orders and documentation
- Troubleshoot diabetes device issues
- Support patients via calls, email, and chat
Required Skills
- Native or near-native Dutch
- Proficient English communication
- Customer service orientation
- Problem-solving and resilience
Job Details
Your role:
- Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets.
- Deliver technical support and troubleshooting for medical diabetes devices and accessories.
- Assist patients with product usage through multichannel support (calls, email, chat, SMS).
- Manage order intake, renewals, and documentation in compliance with guidelines.
- Apply active listening and empathy in sensitive situations.
- Follow defined procedures and scripts to ensure regulatory and safety standards.
What we offer:
- Work contract with the client, 6 months renewable.
- Base salary: 1100€ gross p/month.
- Meal allowance: 7.63€ p/day.
- Complexity bonus: 150€ p/month.
- Schedules: Monday to Sunday - 24/7 (rotative shifts).
- Days Off - 2 rotative days.
Your skills:
- Native or near-native Dutch skills (spoken and written).
- Good communication in English.
- Passion for customer service and helping others.
- Problem-solving mindset and cool under pressure.
- A team player with a proactive and resilient attitude.