Housekeeping Manager

Main purpose: The Housekeeping Manager is one of our Ambassadors of Excellence: strong commitment to quality and Guest care are a must. He/she will lead the housekeeping and laundry team for the Resort and for our 20 Private Villas. He/she will ensure team members comply with our service standards and sanitation protocol and oversee the housekeeping department budget. Main duties & responsibilities: • Responsible for the Housekeeping and Laundry Department teams, organization and effective Guest service delivery. He/she will ensure that the team will consistently work following RF and LQA standards and procedures by supervising the work of the team and personally checking on a daily basis a sample of rooms, public areas and assigned back of the house areas. • Responsible for selection, development and performance appraisal of Housekeeping and Laundry Department. He/she will supervise the staff rota planning. • Responsible of creating a personalised relationship with Guests and taking care of their special requests concerning housekeeping, being a role model of Rocco Forte Hotels individual and genuine hospitality style. Share any relevant Guest preference with the proper department. • Accountable for all the supplies, par-stock and equipment assigned to the supervision of the Housekeeping Department. In charge of organising the team work necessary to cope with the inventory and requisitions deadlines. • Responsible of daily communication with Maintenance Department for ordinary maintenance requests and report to Room Division Manager structural and equipment improvements in order to maintain excellence in Housekeeping service. • Responsible for leading the department in order to reach financial, quality and people objectives. Suggest profit and quality improvement ideas. • Assure compliance with health and safety regulations in the Housekeeping and Laundry department. We offer: • Permanent contract according to C.C.N.L. Settore Turismo. • Learning & development activities and career opportunities. • Opportunity to stay in one of our hotels at a reduced rate upon reaching 6 working months. Entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte". • Staff celebrations. Competencies required: • Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action. • Personal Effectiveness: Adapts interpersonal style and skills to achieve high quality results. • Personal and team development: Seeks opportunities to learn and develop others. • Business awareness: Understands the connection between day-to-day service delivery and company success. • Service excellence: Delivers service standards which exceed guest expectations. • Technically skilled: Demonstrates and understands job requirements and SOPs. Other requirements: • A High school diploma. • 3+ years of supervisory experience in housekeeping management as an Executive housekeeper, Housekeeping director, or similar. • Excellent leadership, detail-oriented, and commitment to customer service. • Fluent in Italian and English. • Preferable evidence of self-development through specialized courses, conferences/workshops. • PC literate.