Account Manager SaaS

Your Mission We are on the lookout for a dynamic and results-driven Account Manager to join our growing team. As the primary liaison between our company and our esteemed customers, you will play a pivotal role in nurturing relationships, addressing customer needs, and driving revenue growth. You will be responsible to understand the challenges faced by our Rentway customers and use our product portfolio to understand how we can address their challenges or convey custom developments needs to the product team. You will directly report to our Global Commercial Director. What You'll Do - Act as the primary point of contact for the management of Tier II/III customers, coordinating and scheduling regular meetings with the customers to nurture relationships, gather feedback and provide a 360º overview of their relationship with us, ensuring satisfaction; - Prepare meeting agendas and materials in notes shared with the clients for follow-up; - Gather information regarding the client's business strategy to understand where our product portfolio fits, and collect information for future product development; - Manage Customer Requests, liaising between product and customers regarding specific development requests; - Maintain accurate records of customer interactions and resolutions using CRM software, and provide timely updates and follow-up to customers regarding the status of their requests or issues; - Develop targeted upselling strategies and campaigns, and identify opportunities for upselling or cross-selling additional products or services to existing customers based on their usage patterns, needs, and objectives; - Track and report on upgrade metrics and success rates, identifying areas for improvement and optimization; - Negotiate terms, pricing and contract renewals as needed to secure upsell opportunities; - Proactively engage customers on the benefits and features of our newest SaaS product; - Coordinate with relevant teams to facilitate the seamless implementation of upgrades. What We're Looking For - 3 years of experience in an Account role with B2B clients (mandatory); - Previous experience in Tech/Startup or in the Car Rental industry (mandatory); - Proficiency in CRM software and Jira/Confluence would be a strong plus; - Strong interpersonal and communication skills, with the ability to build rapport and trust with customers; - Willing to learn a business from the ground up and not be afraid to suggest and pitch new ideas; - Strategic thinking and problem-solving abilities, with a focus on driving customer satisfaction and revenue growth; - Being resourceful and gifted with great ownership while managing different deals; - Professional proficiency in Portuguese and English (mandatory: at least B2); - Proficiency in French and Spanish would be a strong plus. Benefits - Competitive salary with a permanent full-time contract; - Work–life balance that works for you, with Friday afternoons off to start your weekend early; - Your birthday off; - Flexible benefits designed around your wellbeing; - Private healthcare for you and your children; - Referral bonus program; - Two paid days per year for volunteering or charity work; - Free coffee, fresh fruit & monthly team lunches.