German Content Support Agent
Job Summary
Join the support team for a major social media platform to assist the user community. You will handle e-commerce-related issues and ensure a high-quality user experience. The role requires fluency in German and the ability to work rotating shifts.
Responsibilities
- Assist social media user community
- Resolve e-commerce orders and payment issues
- Maintain high user experience standards
- Collaborate within a support team
Required Skills
- German (C2) and English (B2) fluency
- E-commerce knowledge
- Logical decision-making
- Strong empathy and communication skills
- Rotating shift availability
Job Details
Responsibilities:
- Assist our social media platform's user community.
- Handle e-commerce-related issues (orders, deliveries, payments, etc.).
- Ensure users have the best possible experience.
- Work as part of a team to keep our community satisfied.
What we offer:
- Base salary paid in 14 months: 1100€
- Complexity Bonus paid in 11 months: 100€
- Meal Allowance (net) : 7.23€ per working day
- Transport allowance: 20€ per month
- 6-month contract
- Schedules: Rotating shifts between 7:00 AM and 11:00 PM, with 2 rotating days off. In the future, a 24/7 schedule.
What you need to succeed:
- German (C2) and English (B2) proficiency.
- Solid understanding of e-commerce.
- Ability to make logical decisions.
- Strong communication and empathy skills to handle different types of users.
- Availability to work rotating shifts.